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Return Policy

Shipping Damages

We take care at CanvasAndMetalPrints.com to make sure all your orders are delivered with the same stunning results as when they are created. If we make a mistake, it is our pleasure to correct it. Please inspect your package upon delivery to make sure it has no damage. All package damage must be reported to the shipper upon receipt.  No returns will be accepted without package damage being reported to the carrier. We recommend taking a snapshot of the damage with a smartphone or portable device to document the damage.  In the unlikely event there is damage to the contents of your package when opened, you must notify our customer service department at support@CanvasAndMetalPrints.com within 7 days. We recommend forwarding a picture of the damage in the email to speed up processing your return and shipping out the replacement product.  All returns must obtain a return authorization number for the return. As a reminder, in the manufacturing of this product there are rare slight imperfections in the coating process. We inspect every product before and after the infusion process to ensure only the highest quality images are shipped out. There will be no returns allowed for these slight imperfections.

 

Other Defects or Damage

CanvasAndMetalPrints.com provides the online tools to convert your image into a beautiful work of art. You will have the ability to be much more creative with our online designer than most of our competitors. Make sure to inspect your final uploaded image on the preview window before processing. CanvasAndMetalPrints.com will not be held responsible for any defects related to the original image. If you have any questions about our products, finish options or using our designer, make sure to contact our Customer Service Department. It is our goal to give you the highest quality 3D High Definition Image available.  We know you will be proud to display your finished work of art for a lifetime.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We strive for 100% Satisfaction. All damages must be reported immediately to shipper and our company emailed at support@canvasandmetalprints.com within 2 days of delivery noting the type of damage and a photograph of the damage or product defect. No returns will be authorized without proper documentation and a return authorization from our company. Due to the process used in manufacturing metal prints, they may have slight blemishes which are standard in the industry and returns are not allowed for these blemishes. Every effort is made to make sure that these blemishes do not effect the beauty of your finished product.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All of our Canvas and Metal Print products are Archival Quality and along with the Archival Inks we use, they will last 100+ Years in appropriate environments that will not effect the inherent characteristics of the media and ink.

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